Return & Refund Policy

Return Policy

At Serenity Sam, we stand behind the quality of our products and are committed to ensuring your satisfaction. If you're not completely happy with your purchase, we’re here to help.

30-Day Return Policy
You have 30 days from the date you receive your item to request a return. To be eligible, the item must be:

In the same condition as when you received it
Unworn or unused
With tags attached
In its original packaging
Additionally, you will need to provide a receipt or proof of purchase.

How to Request a Return
To begin your return, please contact us at SerenitySamLives@gmail.com. Once your return is approved, you'll be instructed on how to send the item back.
Important: We cannot accept items sent back without first requesting a return.

For any return-related questions, feel free to reach out to us at SerenitySamLives@gmail.com or 520-551-1628.

Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, please contact us at SerenitySamLives@gmail.com. We’ll review the issue and do our best to resolve it.

Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:

Custom Products (e.g., special orders or personalized items) — These are non-returnable as we provide several product reviews for your approval before creation.
Sale Items
Gift Cards

If you're unsure about the return eligibility of your item, please get in touch with us at SerenitySamLives@gmail.com or 520-551-1628.

Exchanges
To exchange an item, the fastest way is to return the one you have, and once the return is approved, you can place a new order for the item you want.

Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, we’ll process your refund to the original payment method.
Please note, it may take some time for your bank or credit card company to post the refund to your account.